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Category: Leadership Communications

Best Practices in Communications for Public Servants

The business of government has changed dramatically in recent years. So it’s no surprise that the transformation of government operations, coupled with an unprecedented rise in citizen expectations have created extraordinary demands on government communicators. Here’s a round up of the top 8 best practices in government communications to emerge – many originate from the…

The 3 Core Dimensions of Leadership

In my work with thousands of communicators in a broad range of organizations and sectors, one theme remains a constant – leadership has never been more relevant for the communications industry as it is now. It’s what internal clients are looking for, and it’s also the unique space communicators crave, in order to provide really…

Is your Communications Team in Trouble?

In my experience, communicators from various backgrounds and sectors share in an almost universal struggle to define the value they bring to organizations, and then communicate that value in a way that resonates with decision-making executives. This challenge comes up in three main forms: First, communications is often seen at best as overhead, and at worse,…

Dear Change Leader

Over the last few years, we have had the distinct honour and privilege of working with several leaders on driving organizational change. I often think of my role in helping clients move through change as that of a midwife – it’s not my baby, but I have a front row seat to the pain, blood…

Do’s and Don’ts of Executive Change Communications

The one thing that all change management methodologies can agree on is that the most critical factor to transformation success is effective, visible leadership. This is true in our experience – clients who have the most measurable success with large-scale organizational change are those with strong, courageous and unwavering executive leadership. What’s less evident is…

The Work Systems Model of Change

One of the most practical change models I’ve come across is Gregory Shea’s Work Systems approach to change. Here’s the illustration: The idea is that the change leader can move change by pulling on at least four of the eight levers in the model. Each lever is connected to the one on its right and…

Lessons in change from the lizard

I love this video which follows the harrowing path of a lizard in the desert trying to escape the  wrath of a swarm of snakes trying to catch him. To me, the tension that’s depicted closely parallels the experience of a change leader. The leader musters up the energy needed to scurry forward, but is…

The Change Leader’s Tradeoff

You’re probably familiar with the classic saying in business: “You can have it fast, cheap, or good. Pick two.” An interesting parallel to this idea exists in the field of change management. Change leaders are regularly faced with having to make a trade-off between two valued attributes of transformation: speed and buy-in. While in a…