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Category: Issues Management

How to Showcase Your Invisible Value

One of the most frustrating things about being a communicator is that some of the areas in which we add the most value are often invisible. Here are some aspects of “invisible value” you may consider in evaluating your communications activities and reporting on the impact you deliver: Risk avoidance: If you’re in the business…

The Rise & Fall of Phoenix: Lessons in Change Management

Large-scale public sector IT transformation doesn’t normally makes headlines, particularly in the usually sleepy news cycle of summer in Canada. But this year, we’ve witnessed the gory details of a slow-motion play by play of the extraordinary rise and fall of Phoenix, the Government of Canada’s new centralized pay system. As change management professionals, this has…

Looking for the Trapeze

In major organizational transformations, one of the most destabilizing periods is the window of time between the “old” way of doing things, and the “new” state. This in-between period is like flying between trapezes: an employee is asked to have the courage to let go of the current bar to move forward, but she’s left…

Communications Begins at Home

Among the wealth of material written about strategic communications planning, virtually nothing is said about how communications advisors operate on their ‘home turf’, in relation to their internal clients such as senior management and colleagues in program or policy shops. It’s a peculiar omission, because the way in which you approach internal client relationships—the ‘how’…

Not Communicating is Actually Communicating Something

It may be a message of denial, anxiety, fear, control, contempt or even apathy. But in a charged environment of uncertainty and emotion, saying nothing says something. That’s a great place to start in conducting change management or in crisis communications.

The Trap of Entitive Thinking

A common phenomenon in organizational transformation is “entitive thinking” – the tendency that the longer we’re in a condition, the more we are insensitive to our role in the situation and tend to see that others are responsible. Change leaders are wise to dial up awareness of their potential entitive thinking in order to enhance…

Risky Business

Having owned and led a consulting firm for the past thirteen years, I’ve become a student of the art of managing risks associated with outsourced projects. In this Risk Mitigation Guide, I outline the top ten risks involved in working with consultants or agencies, and how to protect yourself from each of these major pitfalls….

Issue Management: Strategies that Work

Building strength in issue management is part discipline, part knowledge and part instinct. There’s really no substitute for learning first-hand in the trenches to gain insight on what works, what doesn’t and why. But whatever your current experience level in this area, these five best practices will help you perform well when an issue rears…

Are you painting by numbers, or connecting the dots?

One of the most powerful ways in which communicators can contribute unique, strategic value is by connecting the dots in our organizations. Connecting the dots is about cultivating the habit of seeing the inter-connections between issues, information and trends which may otherwise seem unrelated on the surface. This ability to connect the dots is what…

Evaluating Invisible Value

One of the most frustrating things about being a communicator is that some of the areas in which we add the most value are often invisible. Here are some aspects of “invisible value” you may consider in evaluating your communications activities and reporting on the impact you deliver: Risk avoidance: If you’re in the business…