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Category: Culture Change

Dear Change Leader

Posted by on Wednesday, March 7, 2018 - no comments

Over the last few years, we have had the distinct honour and privilege of working with several leaders on driving organizational change. I often think of my role in helping clients move through change as that of a midwife – it’s not my baby, but I have a front row seat to the pain, blood…

Do’s and Don’ts of Executive Change Communications

Posted by on Friday, January 19, 2018 - no comments

The one thing that all change management methodologies can agree on is that the most critical factor to transformation success is effective, visible leadership. This is true in our experience – clients who have the most measurable success with large-scale organizational change are those with strong, courageous and unwavering executive leadership. What’s less evident is…

Changing Behaviours Without Changing Minds

Posted by on Thursday, November 16, 2017 - no comments

“Adults are much more likely to act their way into a new of thinking than to think their way into a new way of action.” – Richard Pascale, Surfing the Edge of Chaos Ultimately, all change is about behaviour. The challenge is that most people attempt to change behaviour by changing people’s minds. If you’re…

The Wisdom of Daryl Conner

Posted by on Wednesday, July 12, 2017 - no comments

To my mind, Daryl Conner is the greatest thinker in the field of change management today. In many ways, he is known as the grandfather of the discipline. His seminal work Managing at the Speed of Change sets a course for organizational change, crystallizing the foundational concepts of sponsorship, benefit realization and the “burning platform”….

Exploring Community and Social Architecture with Luc Galoppin

Posted by on Wednesday, March 29, 2017 - no comments

As the lead instructor at the uOttawa Institute for Strategic Communications & Change, I have the great pleasure of welcoming amazing experts as guest speakers in the program. Recently, I had the opportunity of interviewing Luc Galoppin in a web video from his office outside of Brussels to explore the theme of community as an…

A Checklist for Culture Change

Posted by on Thursday, June 16, 2016 - no comments

If you’re embarking on a transformation initiative focused on changing your organization’s culture, here’s a checklist that can help guide your efforts: √  Culture is not the target of change. You have to lean into it by pulling on other levers, such as strategy, structure and rewards. √  Connect the change to the higher sense…

The Culture of Communications

Posted by on Wednesday, June 1, 2016 - no comments

No one has done more to advance our knowledge and understanding of organizational culture than Edgar Schein. In some of his most recent work with Culture University, Schein observes that while the discipline of organizational culture has developed significantly over the past twenty years, the one area that has not been sufficiently understood is occupational…

Community, Collaboration and Cowboy Boots – Highlights from the ACMP 2016 Global Conference

Posted by on Wednesday, May 25, 2016 - 3 comments

Last week, I had the opportunity to participate in the Association of Change Management Professionals (ACMP)’s global conference in Dallas. It was my first ACMP conference, and it was a very enriching experience, both personally and professionally. The event had impressive star power, opening with positive psychology guru Shawn Achor, and ending with the world’s…

Unlocking Culture Change Through Questions

Posted by on Thursday, May 12, 2016 - no comments

We all know that organizational change is difficult. Of all the forms of transformation, the most challenging is unquestionably culture change. According to research from the Wharton School of Business, the failure rate of culture change initiatives hovers around 80% (as defined by change projects that don’t achieve the stated goals of transformation). One of…

Recognizing the Power of Habit

Posted by on Wednesday, January 27, 2016 - no comments

As a practitioner of organizational change, it’s clear that one of the most stubborn challenges my clients face is the invisible, intractable power of habit. Leaders can create large-scale transformation initiatives, or invest in expensive new technology solutions, but sooner or later, they bump up against the fact that human beings are creatures of habit….