Guidance for Strategic Planning in Change
“[…] There is no such thing as a purely deliberate strategy or a purely emergent one. No organization—not even the ones commanded by those ancient Greek generals—knows enough to work everything out in advance, to ignore learning en route.” – Henry Mintzberg As change practitioners, how do we translate these insights into practice? A few suggestions: […]
Best Practices in Change Communication
Last week, I was honoured to have the opportunity to present a workshop on Change Communications in partnership with IABC Ottawa. We had a full house of engaged and passionate communicators from across the health, academic, private and not for profit sectors – a perfect “living lab” to explore best practices in change communication, and […]
Not Communicating is Actually Communicating Something
It may be a message of denial, anxiety, fear, control, contempt or even apathy. But in a charged environment of uncertainty and emotion, saying nothing says something. That’s a great place to start in conducting change management or in crisis communications.
Communicating Change with the Results Map
Yesterday, I had the opportunity to participate on the Enclaria radio show, “Influence Change at Work” with Heather Stagl. We discussed how to use the Results Map methodology when communicating change, common pitfalls of change communication, and the importance of evaluation. Listen to the show here – enjoy!
The Change Triangle
Prosci has developed a framework for understanding change projects by highlighting the three critical success factors identified through their extensive body of international research: leadership/sponsorship, project management and change management. The Change Triangle serves as a useful visual reminder of the importance of addressing the three key factors of project success: Visible, active project leadership/sponsorship. […]
The Change Leader’s Tradeoff
You’re probably familiar with the classic saying in business: “You can have it fast, cheap, or good. Pick two.” An interesting parallel to this idea exists in the field of change management. Change leaders are regularly faced with having to make a trade-off between two valued attributes of transformation: speed and buy-in. While in a […]
The Trap of Entitive Thinking
A common phenomenon in organizational transformation is “entitive thinking” – the tendency that the longer we’re in a condition, the more we are insensitive to our role in the situation and tend to see that others are responsible. Change leaders are wise to dial up awareness of their potential entitive thinking in order to enhance […]
Are you painting by numbers, or connecting the dots?
One of the most powerful ways in which communicators can contribute unique, strategic value is by connecting the dots in our organizations. Connecting the dots is about cultivating the habit of seeing the inter-connections between issues, information and trends which may otherwise seem unrelated on the surface. This ability to connect the dots is what […]
It’s About Progress, Not Perfection
Often, I see communicators get trapped by focusing on perfection as the goal. When the bar is set so high that it doesn’t seem attainable, it can lead to paralysis and inaction. A simple shift in thinking can yield big benefits — keep in mind that being strategic in your role is about maximizing impact […]
Change is the only constant. To communicators, this presents an opportunity to make a measurable difference by demonstrating leadership in internal communications and change management. Our best practice paper on Employee Communications and Engagement can help you seize the day.