The “curse of knowledge” is an insidious trap of organizational communication. The expression refers to a pattern that we observe regularly – a leader is so deeply knowledgeable about a topic that he cannot see the gap that exists between his level of familiarity with the subject and that of the employees around him. While […]
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The Results Map process for strategic communications and change was launched internationally eight years ago, very much as a passion project and an experiment in knowledge product development. While we’ve received lots of feedback on its impact, I often wonder how the methodology is being used, and hope that it’s making a difference. That’s why […]
An important first step before embarking on an organizational transformation project is to assess the nature of the change. This diagnostic exercise is vital in providing the information required to determine the appropriate level of resourcing (time, budget, staff) to help ensure project success. Given the sobering reality that change research consistently finds that the […]
In major organizational transformations, one of the most destabilizing periods is the window of time between the “old” way of doing things, and the “new” state. This in-between period is like flying between trapezes: an employee is asked to have the courage to let go of the current bar to move forward, but she’s left […]
Today, we’re thrilled to announce the release of our latest product, the Results Map Change Agent’s Toolkit – and we couldn’t think of a better launching pad than the IABC World Conference in Montreal. What better place than a gathering of more than 1,300 global communicators and change makers to introduce a toolkit that will […]
I am a huge fan of podcasts, and am always on the lookout for smart, fun content that I can stream on the go. I’ve had a few requests for recommendations of late, so I thought I’d put together a list of my favourites, particularly in the fields of communications and change management: Under the […]
Over the last few years, we have had the distinct honour and privilege of working with several leaders on driving organizational change. I often think of my role in helping clients move through change as that of a midwife – it’s not my baby, but I have a front row seat to the pain, blood […]
The one thing that all change management methodologies can agree on is that the most critical factor to transformation success is effective, visible leadership. This is true in our experience – clients who have the most measurable success with large-scale organizational change are those with strong, courageous and unwavering executive leadership. What’s less evident is […]
“Adults are much more likely to act their way into a new of thinking than to think their way into a new way of action.” – Richard Pascale, Surfing the Edge of Chaos Ultimately, all change is about behaviour. The challenge is that most people attempt to change behaviour by changing people’s minds. If you’re […]
Over the last few years, I’ve had the pleasure of following Heather Stagl’s work on influencing change and making an impact in organizations. Heather’s Influence Change at Work Toolkit is an incredibly helpful resource she’s produced that provides a package of concepts, exercises and templates that can help organizations improve their processes and implement change […]
Even though I’ve always considered professional development and learning to be year-round activities, there is something to be said for the back-to-school, “time-to-learn-something-new” vibe of fall. In keeping with that, I wanted to share a couple of upcoming professional development opportunities that I’m fortunate enough to be a part of: Lunch & Learn Expert Panel […]
On November 6-8th, Ottawa will be hosting an innovative new conference on Communications for Associations where I’ll be presenting on the theme of change communications. Summers Direct and Swansea Communications, the producers of the conference, have made an important contribution to the industry in pioneering this specialized event. It’s the first one of its kind […]
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