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Category: Change Communications

The Change Agent’s Contract

Posted by on Wednesday, January 8, 2020 - no comments

As a change agent, you play a vital role in contributing to effective change execution. Given that working with change is high in both opportunity and risk, it’s important to be very precise in defining and executing your role. Setting You Up for Success One of the most constructive and positive steps you can take…

Dear Change Leader

Posted by on Wednesday, March 7, 2018 - no comments

Over the last few years, we have had the distinct honour and privilege of working with several leaders on driving organizational change. I often think of my role in helping clients move through change as that of a midwife – it’s not my baby, but I have a front row seat to the pain, blood…

Do’s and Don’ts of Executive Change Communications

Posted by on Friday, January 19, 2018 - no comments

The one thing that all change management methodologies can agree on is that the most critical factor to transformation success is effective, visible leadership. This is true in our experience – clients who have the most measurable success with large-scale organizational change are those with strong, courageous and unwavering executive leadership. What’s less evident is…

Changing Behaviours Without Changing Minds

Posted by on Thursday, November 16, 2017 - no comments

“Adults are much more likely to act their way into a new of thinking than to think their way into a new way of action.” – Richard Pascale, Surfing the Edge of Chaos Ultimately, all change is about behaviour. The challenge is that most people attempt to change behaviour by changing people’s minds. If you’re…

Strategic Communications in the Association Sector

Posted by on Wednesday, August 30, 2017 - no comments

On November 6-8th, Ottawa will be hosting an innovative new conference on Communications for Associations where I’ll be presenting on the theme of change communications. Summers Direct and Swansea Communications, the producers of the conference, have made an important contribution to the industry in pioneering this specialized event. It’s the first one of its kind…

The Wisdom of Daryl Conner

Posted by on Wednesday, July 12, 2017 - no comments

To my mind, Daryl Conner is the greatest thinker in the field of change management today. In many ways, he is known as the grandfather of the discipline. His seminal work Managing at the Speed of Change sets a course for organizational change, crystallizing the foundational concepts of sponsorship, benefit realization and the “burning platform”….

The Work Systems Model of Change

Posted by on Wednesday, May 17, 2017 - no comments

One of the most practical change models I’ve come across is Gregory Shea’s Work Systems approach to change. Here’s the illustration: The idea is that the change leader can move change by pulling on at least four of the eight levers in the model. Each lever is connected to the one on its right and…

Lessons in change from the lizard

Posted by on Friday, May 5, 2017 - no comments

I love this video which follows the harrowing path of a lizard in the desert trying to escape the  wrath of a swarm of snakes trying to catch him. To me, the tension that’s depicted closely parallels the experience of a change leader. The leader musters up the energy needed to scurry forward, but is…

Exploring Community and Social Architecture with Luc Galoppin

Posted by on Wednesday, March 29, 2017 - no comments

As the lead instructor at the uOttawa Institute for Strategic Communications & Change, I have the great pleasure of welcoming amazing experts as guest speakers in the program. Recently, I had the opportunity of interviewing Luc Galoppin in a web video from his office outside of Brussels to explore the theme of community as an…

In Conversation with Jennifer Frahm

Posted by on Wednesday, March 22, 2017 - no comments

A few weeks ago, I was delighted to have a chance to interview Dr. Jennifer Frahm of Conversations of Change in Melbourne. Jen kindly participated as a special (virtual) international guest as part of the University of Ottawa’s Institute for Strategic Communications & Change. Jen is a superstar in the change space globally, and I’ve…