Field notes

Insights from the trenches of change and communications
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Capacity vs. capability: what’s the difference?

“We don’t have the capacity for this.” I hear some version of that sentence in nearly every

How to use transparency as strategy

Last week I gave a keynote to a group of over 500 communications leaders who are navigating

The Four Horsemen of Change Communications

In their decades of research, Drs. John and Julie Gottman coined the concept of the four horsemen

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ALL POSTS
The acronym WIIFM (what’s in it for me) printed upside down in white on purple
CHANGE COMMUNICATIONS

Stop answering “What’s in it for me?”

STRATEGIC COMMUNICATIONS

Faster at What?

CHANGE LEADERSHIP

A Task Force on Risk. Seriously?

STRATEGIC COMMUNICATIONS

Top signs your communications team is in trouble

STRATEGIC COMMUNICATIONS

Go Direct

STRATEGIC COMMUNICATIONS

The enshittification of organizational communications

COMMUNICATIONS MANAGEMENT

Employee communications isn’t a box. It’s a system.

CHANGE LEADERSHIP

Piloting through turbulence

CHANGE LEADERSHIP

From Resilient to Regenerative

CHANGE COMMUNICATIONS

Tackling organizational overwhelm

STRATEGIC COMMUNICATIONS

What if it wasn’t a communications problem?

COMMUNICATIONS MANAGEMENT

When the map maker gets lost

STRATEGIC COMMUNICATIONS

3 touchpoints for leading through chaos

STRATEGIC COMMUNICATIONS

Dear Change Leader

STRATEGIC COMMUNICATIONS

Strategic Communications Planning in 2025: Built for Change

STRATEGIC COMMUNICATIONS

Message Architecture: What is it and why does it matter?

STRATEGIC COMMUNICATIONS

Notes from the trenches of communications leadership development

STRATEGIC COMMUNICATIONS

A Primer on AI for Communications Professionals

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