FAQ

Q: What size of teams can be accommodated through the Results Map® System subscriptions?

We design solutions for teams of any size. The Professional subscription model is for teams of up to 20 communications practitioners. Customized solutions are offered through the Premium program. Contact us to explore options.

Q: Do you have any offerings for individual communicators?

Absolutely. Individuals can purchase the Starter or Professional subscription packages. Premium packages can also be arranged by contacting us.

Q: Is Results Map® a fit for communications professionals focused on internal communications?

Yes. Results Map® includes extensive resources specifically designed for internal communications practitioners, including knowledge products, tools and webinar content on Employee Communications and Engagement, Change Communications and Leadership Communications. The Results Map® Process for Strategic Communications scales to both internal and external communications.

Q: My team includes diverse levels of experience and functions, including communicators who work on the web, writing and media relations. Does the Results Map® approach work for such a diverse team?

The Results Map® System helps get diverse teams on the same page, using a consistent methodology, framework and nomenclature as part of day-to-day work. Clients tell us that it provides fresh insights to even the most highly experienced practitioners, and adds value to communicators working in a variety of roles. Adding strategic value and adopting a results-based mindset to work is highly relevant to all communicators, regardless of whether they are working in internal or external communications, or if their function is of an advisory or a creative production nature.

Q: How can I access Results Map® webinars?

Webinars are offered exclusively through the Results Map® System.  Professional and Premium packages include access to monthly webinars on a range of topics related to strategic communications. Subscribers also gain access to the library of past webinars for use on demand.

Newcomers to Results Map® can access one free trial webinar by signing up here.

Q: As a Results Map® System subscriber, how can I access a webinar I missed?

Subscribers have access to the library of past webinars through the Results Map® System online Hub. Simply log in and browse the Webinar section to watch past webinars at your convenience. The search function can also be used to find topics of interest.

Q: What coaching services do you provide?

Coaching services are offered exclusively through customized Premium subscriptions to the Results Map® System.

Coaching programs are focused on team and leadership sessions. Topics may include consultative skills, alignment to business outcomes, team integration, change and transformation.

Q: Do you offer in-person training or presentations?

Yes. We offer an extensive range of in-person training workshops and keynote presentations. See Workshops for more information.

Q: Is the Results Map® System offered only in English?

The complete Results Map® System content is available only in English. Workshops and keynote presentations and materials are available in English and French. Contact us for more information.

Q: Can you offer any additional support or services beyond the Results Map® System?

Yes. We offer a full range of consulting and training services. Contact us to find out how we can help.

Q: Do you offer resources related to change management?

Yes. We offer the Results Map® Change Agent’s Toolkit as well as consulting and training services in change management. The Results Map® System includes specialized resources and tools in the area of change communications.

Q: How can a customer upgrade access to Results Map® System offerings?

Clients with the Starter level offering can easily upgrade to Professional or Premium access to the Results Map® System. Professional level subscriptions can add on team coaching through the Premium offering. Contact us to discuss options.

Q: What if an employee leaves or joins our team?

The Results Map® System is offered on a team subscription basis and can help support onboarding of new employees. The process of making changes to your account is easy – just contact us.

Q: What is your cancellation policy on subscriptions?

Results Map® System subscriptions can be cancelled up to the renewal date without penalty. Upon cancellation, subscribers will retain access to the Results Map® System’s Starter suite of knowledge products and tools but will no longer have access to the online community, webinars, ask me anything sessions or coaching services.

Have more questions? Contact us for a chat!