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11 Things I Know

This is a guest blog written by  Beverly Doraty, Communications Consultant & Project Manager at Ingenium. Last week I celebrated 11 years of working at Ingenium. 11 years of working for an entrepreneur. 11 years on a team that while small in size, could rival the biggest company in ability, creativity and camaraderie. 11 years…

I Have Met the Enemy, and She Is Goldilocks

If you’re a communications professional, I’m willing to bet that you’ve come up against what I call the “Goldilocks effect”. That is, working with internal or external clients who can’t or won’t articulate what they want, but rather will only share what they don’t want. You know the drill: This one’s too hot. This one’s too cold. This is…

The Biggest Pitfall in Change Communications

The biggest pitfall in change communication is a failure to establish the “why” behind the change. This should be expressed as the “felt need” for change, addressing not only the intellectual case for change, but also reaching employees and stakeholders on an emotional plane. It’s surprisingly common for organizations to embark on large scale change…

Top 10 Quotes on Organizational Change

As you navigate the choppy waters of your next transformation initiative, here are my top 10 quotes on organizational change to help guide the way: “The sinkhole of change is communication and motivation.  It’s where change projects go to die.” Nancy Rothbard “If you want to truly understand something, try to change it.” Kurt Lewin…

Communications vs. Change Communications: What’s the Difference?

The truth is, nothing can change without communications. As change has become business as usual, there is a sharp rise in organizations’ requirements for specialized support in change communications. This is emerging as an exciting and meaningful opportunity for communicators to add unique value, as communications is an essential enabler of any transformation or change…

How Long Should It Take?

One of the most ubiquitous characteristics of communications teams is that they lack time. In virtually every workshop I conduct with communicators, the issue of a time crunch comes up. Unfortunately, a consequence of this is that important work (such as strategic planning, evaluation, strategic counsel, research, public environment scanning) often gets shelved as teams are sucked…

Canada’s #WelcomeRefugees Campaign: Lessons in Community & Communications

Like many Canadians, I have been fascinated and inspired watching the remarkable efforts behind the #WelcomeRefugees campaign. As a communicator, this landmark initiative represents an unusually significant case study in the importance of communications, and the challenges of getting it right. On a national scale, the Government of Canada’s commitment to settling 25,000 Syrian refugees…

The Hidden Impact of Social Media on Communications

If you’re like me, reading one more article or pithy tweet about the transformative effect of social media might make you puke. Enough already – we get it! This is not yet another post about the importance of digital, the rise of content strategy and the value of your online brand. What I think is…

The Results Map Blog Hits 200!

Today marks the 200th post of the Results Map blog! Thank you to our subscribers, contributors and commentators who have supported us along the way. We aim to continue to provide relevant, practical and thought-provoking content on communications and change, and look forward to your feedback and comments. To mark our little celebration, here are…

Recognizing the Power of Habit

As a practitioner of organizational change, it’s clear that one of the most stubborn challenges my clients face is the invisible, intractable power of habit. Leaders can create large-scale transformation initiatives, or invest in expensive new technology solutions, but sooner or later, they bump up against the fact that human beings are creatures of habit….