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I’m Sorry I Broke Your Company: Is Consulting Always a Good Thing?

One of the principles I’ve always tried to follow as a consultant is the Hippocratic Oath – first, do no harm. While it’s been rare, there have been situations where what the client wants strikes me as being against their best interest. In such cases, I’ve felt the only ethical and logical thing to do…

The 70:20:10 Approach to Learning and Development

One of the biggest challenges I’ve grappled with in my training and facilitation practice has been bridging the enormous gap that exists between learning and practice. Like me, I’m sure you’ve been to courses that provide excellent content that has you energized and inspired, only to find it stubbornly difficult to retain what you’ve learned…

On Communityship and Social Architecture: Perspectives from Canada’s North

Recently, we had the absolute pleasure of working with the communications community of the Government of the Northwest Territories (GNWT). The challenges faced by GNWT communicators would seem daunting to any “Southerner” in the industry – their task is to provide high quality government communications and information services to citizens living in 33 remote communities,…

Announcing the Creation of a new Institute for Strategic Communications & Change

I am delighted to announce that we are launching a new Institute for Strategic Communications & Change in partnership with the University of Ottawa’s prestigious Centre for Continuing Education. The certificate-based leadership program provides an opportunity for participants to be immersed in the latest best practices in strategic communications and change management. What’s both exciting…

Celebrating 15 Years of Ingenium Communications

It was 15 years ago today that I became an accidental entrepreneur. I had been working at Nortel Networks, where I had been recruited to a senior role with much fanfare, at the height of the “talent war” in Ottawa’s tech sector. Naively, given the size of the business and its epic success, I thought…

Internal Communications: Rumours of Its Death Have Been Greatly Exaggerated

I have noticed a somewhat concerning trend lately among organizations who view social media as a handy alternative to the messy business of building and executing an internal communications function. The argument is that there’s no need to invest in a specialized internal communications function when all employees have to do is find information about…

The Rise & Fall of Phoenix: Lessons in Change Management

Large-scale public sector IT transformation doesn’t normally makes headlines, particularly in the usually sleepy news cycle of summer in Canada. But this year, we’ve witnessed the gory details of a slow-motion play by play of the extraordinary rise and fall of Phoenix, the Government of Canada’s new centralized pay system. As change management professionals, this has…

Join Us for New Webinar Sessions Hosted by the Conference Board of Canada

We are pleased to announce that we’re offering a new series of webinar training sessions in partnership with the Conference Board of Canada, with a special discount code for our blog readers and subscribers. Here’s what we have in store: BEST PRACTICES IN CHANGE COMMUNICATIONS Kicking things off on August 24th will be a webinar…

To Communicate Everything Is To Communicate Nothing

The enemy of crisp, compelling communications is complexity. Most organizations try to throw everything into their communication messages. Then, when messaging gets circulated around the organization for review and approvals, more words are invariably tossed in. It is the death knell of effective messaging. The reality is that to communicate everything is to communicate nothing….

Consensus vs. Critical Mass

One of the biggest challenges I see in our change management assignments is the struggle to get an entire team on board with transformation. Let’s face it – the process is frustrating. Exhausting. I dare say exasperating. My sense is that at the root of the struggle lies in how one defines the success of…