Communicators are often asked to develop or work with many different types of strategies and plans – and there’s often a lot of confusion swirling around what one has or does, over the other. That’s a real problem, as it can set up a disconnect between expectations and deliverables, right out of the gate. Here’s […]
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The one thing that all change management methodologies can agree on is that the most critical factor to transformation success is effective, visible leadership. This is true in our experience – clients who have the most measurable success with large-scale organizational change are those with strong, courageous and unwavering executive leadership. What’s less evident is […]
More and more, we’ve found that many of our clients are exploring the idea of creating communities of practice in their organizations. With an emphasis on dialogue, sharing, and flexibility, these new groups provide more informal communications tools that help share information across traditional hierarchies. But what is a community of practice? A community of […]
A few days ago, I spotted this refreshing tweet from the new Chief Information Officer (CIO) for the Government of Canada, Alex Benay: My response to him was that I totally agree, and for federal communicators to be in alignment with that digital by default orientation, we should phase out the ubiquitous, but antiquated job […]
“Adults are much more likely to act their way into a new of thinking than to think their way into a new way of action.” – Richard Pascale, Surfing the Edge of Chaos Ultimately, all change is about behaviour. The challenge is that most people attempt to change behaviour by changing people’s minds. If you’re […]
For those of you who’ve participated in a Results Map strategic communications workshop, we’ve introduced a new tool to help track your progress on implementing the methodology. The Raising our Game through the Results Map Workbook is designed to help communications teams take stock of their implementation of the Results Map process for strategic communications and […]
Last week, I had the pleasure of moderating a panel on How Employee Engagement can Drive Organizational Change at the University of Ottawa’s Institute for Strategic Communications & Change. The session provided participants with expert insights and lessons from the trenches from the following distinguished panelists: • Renée Légaré, Executive Vice President & Chief Human […]
Over the last few years, I’ve had the pleasure of following Heather Stagl’s work on influencing change and making an impact in organizations. Heather’s Influence Change at Work Toolkit is an incredibly helpful resource she’s produced that provides a package of concepts, exercises and templates that can help organizations improve their processes and implement change […]
Even though I’ve always considered professional development and learning to be year-round activities, there is something to be said for the back-to-school, “time-to-learn-something-new” vibe of fall. In keeping with that, I wanted to share a couple of upcoming professional development opportunities that I’m fortunate enough to be a part of: Lunch & Learn Expert Panel […]
Earlier this summer, I had the pleasure of attending Shel Holtz’s launch of a new Employee Communications Model in Washington D.C. As a long-standing fan of Shel’s work, I knew I was going to be in for a treat, and the session didn’t disappoint. In creating this framework, Shel has made a significant – and […]
On November 6-8th, Ottawa will be hosting an innovative new conference on Communications for Associations where I’ll be presenting on the theme of change communications. Summers Direct and Swansea Communications, the producers of the conference, have made an important contribution to the industry in pioneering this specialized event. It’s the first one of its kind […]
Last week, I spotted this thought-provoking post by Gini Dietrich on her blog SpinSucks. In it, she tackles the question of defining public relations. I was intrigued by the piece, because I’ve noticed that PR is used in all kinds of different contexts, but there doesn’t seem to be an established shared meaning for the […]
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