What’s the difference between public and private sector approaches to internal communications?
Does internal communication and engagement differ in the public sector from the private sector? I’d say unequivocally, yes. Here are two reasons why: 1. Resourcing Increasingly, private companies recognize that internal communication and employee engagement are foundational requirements for performance. Want to drive sales? Enhance customer focus? Innovate? All of these strategic business imperatives depend […]
The Change Agent’s Diagnostic Tool
An important first step before embarking on an organizational transformation project is to assess the nature of the change. This diagnostic exercise is vital in providing the information required to determine the appropriate level of resourcing (time, budget, staff) to help ensure project success. Given the sobering reality that change research consistently finds that the […]
The Value of Communicators
If you’re planning a retreat for your communications team (and if you’re not – why aren’t you?) here’s a suggestion for an easy, but powerful exercise to offer the group. The Value Proposition Worksheet is a simple tool that can be used in either a breakout or plenary format. The worksheet helps structure an exploration of […]
The Change Agent’s Circus Act
In major organizational transformations, one of the most destabilizing periods is the window of time between the “old” way of doing things, and the “new” state. This in-between period is like flying between trapezes: an employee is asked to have the courage to let go of the current bar to move forward, but she’s left […]
Future-Proofing Your Communications Career
Last week, I had the pleasure of hosting a panel discussion on Future-Proofing Your Communications Career at the uOttawa Institute for Strategic Communications and Change. It was probably the most lively panel I’ve moderated, featuring a line-up of super savvy, experienced communications leaders including: Shirley-Anne Off (Justice Canada), Jamie Tomlinson (Public Safety), Christina Cefaloni (Canadian […]
Don’t Communicate for the Sake of Communications
Some communicators are unhappy seeing communications as a business enabler and support function to their organization. Perhaps they feel that the art of messaging is so verbal, creative or different from everything else an organization does that it’s something else altogether. Whatever the rationale, this attitude is factually misguided and professionally unhelpful. The essential truth […]
Launching the Change Agent’s Toolkit – A New Results Map Product
Today, we’re thrilled to announce the release of our latest product, the Results Map Change Agent’s Toolkit – and we couldn’t think of a better launching pad than the IABC World Conference in Montreal. What better place than a gathering of more than 1,300 global communicators and change makers to introduce a toolkit that will […]
Time Crunch – Managing Competing Demands as Communicators
One of the most ubiquitous characteristics of communications teams is that they lack time. In virtually every workshop I conduct with communicators, the issue of a time crunch comes up. Unfortunately, a consequence of this is that important work (such as strategic planning, evaluation, strategic counsel, research, public environment scanning) often gets shelved as teams are sucked […]
Communications Strategy – A Checklist
As a communications strategist, one of the cold hard facts that I face is that most communications strategies fail – that is, that they never get implemented. And yet, my experience is that a solid communications strategy (particularly one developed through a robust consultative process) can have a transformative impact on an organization`s results. This […]
Three Cheers for Podcasts!
I am a huge fan of podcasts, and am always on the lookout for smart, fun content that I can stream on the go. I’ve had a few requests for recommendations of late, so I thought I’d put together a list of my favourites, particularly in the fields of communications and change management: Under the […]
Dear Change Leader
Over the last few years, we have had the distinct honour and privilege of working with several leaders on driving organizational change. I often think of my role in helping clients move through change as that of a midwife – it’s not my baby, but I have a front row seat to the pain, blood […]
What the Heck is a Results Map?
I am often asked what our product the Results Map is all about, so I thought I’d take a moment to provide a brief answer… The Results Map is a step-by-step process for strategic communications. We developed the model is 2004 as a response to the complaints one so often hears about communications being […]