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Best Practices in Communications for Public Servants

The business of government has changed dramatically in recent years. So it’s no surprise that the transformation of government operations, coupled with an unprecedented rise in citizen expectations have created extraordinary demands on government communicators. Here’s a round up of the top 8 best practices in government communications to emerge – many originate from the […]

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Understanding the Value of the Communications Function

If you’re planning a retreat for your communications team (and if you’re not – why aren’t you?) here’s a suggestion for an easy, but powerful exercise to offer the group. The Value Proposition Worksheet is a simple tool that can be used in either a breakout or plenary format. The worksheet helps structure an exploration of […]

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Can Change Management be Outsourced?

Many organizations struggle with how to resource the change management function. Typically, the symptoms of this difficulty look something like this: “We’ve hired our technology partner for the new system and their mandate includes change management. But they don’t seem to connect to our culture or really “get” us, beyond the technology piece. They aren’t […]

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