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What to Do When ‘An Issue’ Arises

Issue management is one of the most high-profile elements of strategic communications.  It’s about forging a deliberate response to a challenge facing your organization, ranging from a relatively minor day-to-day incident to a full-blown crisis. But it’s not, strictly speaking, just a communications function. Rather, it’s an activity in which communications leadership marshals many different […]

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Evaluating Outcomes – Focus on the What, not the How

In this blog I usually try not to get overly technical and scare people—but sometimes we all have to brace ourselves and embrace the technical. So here goes! Imagine that you’re off to see your GP for an annual physical. Think about how she might assess your overall health. Obviously, many indicators would be relevant—your […]

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Three Cheers for Podcasts!

I am a huge fan of podcasts, and am always on the lookout for smart, fun content that I can stream on the go. I’ve had a few requests for recommendations of late, so I thought I’d put together a list of my favourites, particularly in the fields of communications and change management: Under the […]

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