As a communicator, you are essentially the “glue” between your organization and the public you serve. Communicators have the unique, powerful ability to bring what I call “outside-in” thinking to their organizations – the intangible skill, experience and instinct to know how an issue will play among your key audiences. In this capacity, you can […]
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Let’s face it – as a communicator you barely have the time, let alone the budget, to measure your communications activities. Yet your senior management team is constantly asking for data on return on investment and the evidence that communications has demonstrated a meaningful result. So what’s a communicator who’s committed to measurement and evaluation […]
In my experience, communicators from various backgrounds and sectors share in an almost universal struggle to define the value they bring to organizations, and then communicate that value in a way that resonates with decision-making executives. This challenge comes up in three main forms: First, communications is often seen at best as overhead, and at worse, […]
It’s become a truism that if a communicator wants to get a Board or a senior management committee to listen to a new idea or a proposed change, the path of least resistance is to hire a consultant with some street cred, and get them to say the same damn thing the internal communicator has […]
What I learned from being in the eye of the storm of the biggest corporate downsizing in Canadian history is this: Not communicating is actually communicating something. It may be a message of denial, anxiety, fear, control, contempt or even apathy. But in a charged environment of uncertainty and emotion, saying nothing says something. That’s […]
The question I receive most often from communicators is “How can I be more strategic?” Here are my top five suggestions on enhancing your strategic value in a communications function: Ask good questions. The quickest way to add strategic value is to ask insightful questions that help sharpen focus on desired outcomes and results. Asking questions […]
One of the most powerful ways in which you can contribute significant strategic value as a communicator is by making it a practice to connect the dots around you. Connecting the dots is about cultivating the habit of seeing the inter-connections between issues, information and trends which may otherwise seem unrelated on the surface. This […]
In my work with thousands of communicators in a broad range of organizations and sectors, one theme remains a constant – Leadership has never been more relevant for the communications industry as it is now. It’s what internal clients are looking for, and it’s also the unique space communicators crave, in order to provide really […]
Welcome to the Results Map blog! Its focus is simple – to spark ideas, conversations and actions to help set communicators up for success through a strategic approach to communications planning. Given the breathtaking proliferation of blogs and online conversations about communications (let’s face it, communicators like to communicate!), it’s fair to ask: Why this? Why now? […]
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