One of the most powerful ways in which communicators can contribute unique, strategic value is by connecting the dots in our organizations. Connecting the dots is about cultivating the habit of seeing the inter-connections between issues, information and trends which may otherwise seem unrelated on the surface. This ability to connect the dots is what […]
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Alignment. You need a relentless and responsive commitment to your organization’s goals and priorities. A solid strategic communications plan is in place to guide decisions, but an agile mindset lets you course correct when necessary to keep that alignment intact. Governance. Communications reports directly to the CEO and there is a standard set for internal […]
As 2020 winds down (and not a moment too soon in our opinion!), we’re excited to share our line-up of Results Map® webinars for 2021. Our monthly webinars are offered to professional-level subscribers of the Results Map® System (webinar registration accessible through the System Hub) and offer a regular dose of practical learning content mixed […]
A key trait of a truly strategic communicator is the ability and the reflex to think about a project or an issue through the eyes of your audience. This “outside-in” perspective helps you challenge legacy thinking and assumptions that may exist within your organization, and position yourself squarely on the side of your audience – […]
When you combine a communicator’s instinct to deliberately plan for communications, with the rapidly changing environment we find ourselves in these days, the two can be hard to reconcile. Here are 4 things I try to remember when planning in a world that keeps changing: Plan to re-plan. Think about progress, not perfection or evolution […]
The question I get asked the most these days is: “What do you notice about how communicators have been affected by COVID?” Here are 5 main observations I’ve gleaned from conversations with communicators (via our consulting, coaching and webinars) over the summer: 1. Gaining New Executive Access Let’s start with the good news. I am […]
For many, the end of summer feels like a time to reset. And while it’s true that nearly everything around us is a little different this year, fall is on its way and with it comes the opportunity to retune, refresh and realign. As a communications leader, when the OOO messages start winding down, […]
Communications leaders can learn a lot about functional governance from colleagues in finance, a department that structurally and culturally tends to do this well. When you think about it, the function within an organization is an established, recognized centre of expertise. Finance sets up policies and guidelines that apply not only to its employees, but […]
If 2020 has taught us anything so far, it’s got to be the importance of building capabilities in leading and communicating through change. I’m pleased to announce that we are revamping the University of Ottawa Professional Development Institute Strategic Communications and Change cohort program into a fully online experience. To our knowledge, this is the […]
Communicators around the world are scrambling to meet the communications demands triggered by the COVID-19 crisis. At this point, we’re all running on empty, and cracks are starting to form in organizational communications. If you’re a weary communications professional wanting to make maximum impact with limited time and resources, my recommendation is that you focus […]
We’re delighted to announce the launch of the Results Map® System – the most effective program for communications teams to increase their strategic value and deliver breakthrough measurable results. This first-of-its-kind resource offers a suite of knowledge products and over 75 time-saving tools. It features an online hub specifically designed to elevate communications teams’ sense […]
By its very nature, change happens in the terrain of ambiguity. “What” the change is, and “why” we’re doing it are often unclear, or more frequently, are subject to multiple interpretations. This sets the stage for a weak foundation upon which to build change communications or change management interventions. In my experience working with several […]
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