Communications leaders can learn a lot about functional governance from colleagues in finance, a department that structurally and culturally tends to do this well. When you think about it, the function within an organization is an established, recognized centre of expertise. Finance sets up policies and guidelines that apply not only to its employees, but […]
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If 2020 has taught us anything so far, it’s got to be the importance of building capabilities in leading and communicating through change. I’m pleased to announce that we are revamping the University of Ottawa Professional Development Institute Strategic Communications and Change cohort program into a fully online experience. To our knowledge, this is the […]
Communicators around the world are scrambling to meet the communications demands triggered by the COVID-19 crisis. At this point, we’re all running on empty, and cracks are starting to form in organizational communications. If you’re a weary communications professional wanting to make maximum impact with limited time and resources, my recommendation is that you focus […]
We’re delighted to announce the launch of the Results Map® System – the most effective program for communications teams to increase their strategic value and deliver breakthrough measurable results. This first-of-its-kind resource offers a suite of knowledge products and over 75 time-saving tools. It features an online hub specifically designed to elevate communications teams’ sense […]
By its very nature, change happens in the terrain of ambiguity. “What” the change is, and “why” we’re doing it are often unclear, or more frequently, are subject to multiple interpretations. This sets the stage for a weak foundation upon which to build change communications or change management interventions. In my experience working with several […]
One of the most powerful ways of creating a truly communicative and engaged culture is to focus on the idea of community. As Canadian management authority Henry Mintzberg reminds us, “Organizations are communities of human beings, not collections of human resources.” There is a natural tendency for employees to gravitate toward each other and form […]
Over the last year, we’ve been working on something new, and we’re excited to share it with our community of supporters, partners and clients. As many of you know, our story began in 2001 as a boutique firm working in the niche area of strategic communications planning. The practice grew in to Ingenium Communications, offering […]
I would argue that not only is planning possible in a time of constant change, it is in fact indispensable in a context of turbulence and transformation. In a world of rapid shifts and constant pressures to respond to emerging issues, you want to ensure that you are equipped to react thoughtfully, on target, on […]
The global communications community is right now facing its biggest challenge, as it navigates the unknown, unprecedented environment of COVID-19. In many ways as communicators, this is our time. Our contributions in providing clear, fact-based information, setting the appropriate tone, supporting our employee community and demonstrating leadership have never been more important. We are the […]
Everyone wants a communications team that embraces evaluation, but the reality is that such a model is the exception, rather than the rule. Evaluation doesn’t just involve specific activities – it requires intentionally setting up a supportive culture. Here are some suggestions: Build psychological safety: If we want to get serious about evaluating, it has […]
A useful parallel for thinking about the value of strategic planning for communications is to consider the world of construction. If an organization wants to commission a building project, it would be irresponsible for the tradespeople to just start digging holes or stacking bricks randomly or putting in pipes here and there. Yet the cold […]
A simple but highly effective way to remain focused on strategic value is to be attentive to doing the right things and doing them right. Step 1 – Do the Right Things: Check in with yourself and your colleagues making sure that the tasks you’re working on are actually the ones that are most strategic […]
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