Our unique approach

What makes us different isn’t just what we do, but how we do it:

Capacity building

We are singular in our focus on making our clients stronger by equipping, enabling and empowering them to work to the highest and best use of their talent.

Somewhat unusual given our consulting business, a hallmark of our success is to reduce our clients’ dependency on consultants.

Our assignments are grounded in a commitment to knowledge transfer and capacity building – we do this by offering clients exclusive access to the Results Map® System.

Co-creation

We work as partners with our clients and pride ourselves on creating a powerful alchemy between our external expertise and our clients’ unique knowledge and know-how. Our fees are structured on a project basis rather than on hourly rates, which allows space for the kind of informal exchange and collaboration that generates the best results.

We are not afraid of the messy middle. In fact, that’s where we shine. By developing deep client
relationships and immersing ourselves in our engagements, we are uniquely positioned to help co-create strategic deliverables.

We work from a stance of “allyship” or accompagnement – walking alongside rather than ahead of our clients.

Rigour

We bring the very best and latest in methodological rigour to every assignment. What’s more, we are at the forefront of developing methodological frameworks and tools. While we are the developers of the Results Map® methodology, we are intentional about blending research, models and frameworks from a range of disciplines to design customized solutions to client challenges.

Our approach is disciplined, rigorous and evidence-based.

Candour

We tell leaders what they need to hear, not what they want to hear.

Over the last 20 years, we have earned a reputation for being trusted advisors who can respectfully, but courageously be candid. We will speak the hard truths that others avoid, and our clients can count on us to deliver a professional – and often rare – challenge function.

Awards

IABC Best of the Best Gold Quill Award for Change Communications (see case study)
IABC Gold Quill Award for Change Communications
IABC Silver Leaf Award for Excellence in Change Communications
IABC Ottawa Distinguished Service Award
IABC Excel Award for Crisis Communications
Top 40 Under 40 Award
Hygeia Award for Excellence in Health Communications

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Our unique approach

What makes us different isn’t just what we do, but how we do it:

Capacity building

Co-creation

Rigour

Candour

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